At Dolan Bike Store, we believe the journey of a component—from our shelf to your build—should be as smooth and reliable as the performance you expect from it. Whether you’re sourcing a precise Bike Headset, upgrading your stopping power with Brake Calipers, or accessorizing with Bike Water Bottles Cages, our shipping and returns policies are engineered with the same attention to detail that defines our product selection.
Shipping Policy: Delivering Your Components, Globally
We ship to a global audience (excluding select remote regions and parts of Asia). Our Miami hub ensures efficient dispatch and handling.
Order Processing & Delivery Timelines
| Stage | Timeframe | Details |
|---|---|---|
| Order Processing | 1-2 Business Days | All orders are carefully picked, packed, and prepared for shipment by our team of cycling enthusiasts. |
| Standard Shipping (DHL / FedEx) |
10-15 Days after dispatch |
Cost: $12.95 Recommended for faster, trackable delivery. Ideal for time-sensitive builds or essential components like Bike Tools & Maintenance kits or Bike Batteries. |
| Free Shipping (EMS) |
15-25 Days after dispatch |
Free on orders over $50 A cost-effective option for non-urgent orders. Perfect for stocking up on Bike Bolts, Chainrings, or Bike Decals. |
Please note: Delivery times are estimates and may vary based on destination customs procedures. You will receive tracking information once your order is dispatched.
Returns & Exchanges: Our Straightforward Promise
If any component—from a Bike Cassette to a Bottom Bracket—doesn’t meet your exacting standards, we’re here to make it right.
Policy Overview
- Return Window: 15 days from the date of delivery.
- Condition: Items must be unused, in original packaging, with all tags and accessories intact.
- Proof of Purchase: Your order number is required.
- Return Shipping: Customer responsibility, unless the return is due to our error (wrong/damaged item).
- Refund Method: Issued to the original payment method (Visa, MasterCard, JCB, PayPal).
The Return & Exchange Process
Designed to be as seamless as installing a new Bike Seatpost.
Step 1: Initiate Your Request
Within 15 days of delivery, email our team at [email protected]. Use the template below for swift processing:
Body:
Dear Dolan Bike Store Team,
I would like to request a [Return / Exchange] for my order.
Order Number: [Your Order Number] Product Name(s): [e.g., Bike Computer & GPS, Chainrings] Reason: [e.g., Incorrect size, arrived damaged] Preferred Solution: [Full refund / Exchange for (specific product)] I confirm the item(s) are unused and in original packaging.
My Address: [Your Full Shipping Address]
Thank you,
[Your Name]
Step 2: Receive Authorization & Instructions
Within 1-2 business days, our customer care team (fellow cyclists) will email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items back without this RMA number.
Step 3: Ship Your Item(s)
Securely package the item(s) in their original packaging. Clearly mark the RMA number on the outside of the box. Ship to our Miami hub. We strongly recommend using a trackable service (DHL, FedEx) for your protection.
Address for Returns:
Dolan Bike Store | Returns Department
366 Ridenour Street, Miami, US 33131
Step 4: Our Inspection & Final Processing
Upon receipt, our mechanics will inspect the returned items. Once approved, we will process your refund or ship your exchange within 3-5 business days.
Refunds: Timing & Method
Your refund is processed with the same security as our checkout.
- Timing: After we receive and approve your return:
- Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement.
- PayPal: 3-5 business days to reflect in your account.
- Method: All refunds are issued only to the original payment method. This is a security measure aligned with our commitment to fraud prevention.
You will receive an email notification once your refund has been initiated.
Important Exceptions & Non-Returnable Items
To ensure safety, hygiene, and compliance, the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Bicycle Helmets – Returnable only if unopened in the original, sealed packaging due to strict safety/hygiene regulations.
- Bike Decals – Considered custom/final sale once the backing is removed.
- Bike Tools & Maintenance items that have been used or removed from sealed packaging.
- Bike Bolts and similar small hardware removed from their original labeled packaging.
- Any product marked “Final Sale” or “Non-Returnable” on its product page.
Note on Damaged or Incorrect Items: If your Bike Lights, Bike Batteries, or any item arrives damaged or is incorrect, contact us immediately. We will cover all return shipping costs and expedite a replacement or refund.
Exchanges
Need a different size of Bike Seatposts or color of Bike Water Bottles Cages? We happily offer exchanges for items of equal value. Follow the standard process, indicating “Exchange” as your preference. If the new item is of higher value, you will be invoiced for the difference plus shipping. Exchange shipping is free if the original shipment was our error.
Questions? Our Gear-Heads Are Here to Help.
Our Miami-based customer care team is comprised of passionate cyclists who understand the importance of every component, from Bike Headsets to Bike Pumps. We’re here to ensure your experience is as smooth as a perfectly tuned drivetrain.
Email: [email protected]
Mail: Dolan Bike Store | 366 Ridenour Street, Miami, US 33131
Please always include your order number for the fastest service.
Dolan Bike Store | 366 Ridenour Street, Miami, US 33131
Delivering Precision, Comfort, and Style for Every Journey.