Privacy Policy

At Dolan Bike Store, we believe that just as a quality Bike Lock protects your frame and a precise Bike Headset ensures smooth steering, your personal data deserves the highest level of security and care. This Privacy Policy outlines how we collect, use, protect, and share information when you visit components-bike.com or make a purchase from our store.

1. Information We Collect

To provide you with the seamless experience you expect when sourcing Bike Cassettes, Brake Calipers, or Bike Tools & Maintenance essentials, we collect the following types of information:

Information You Provide Directly:

• Contact Details: Name, email address, shipping and billing address, phone number.
• Payment Information: Processed securely through our partners (Visa, MasterCard, JCB, PayPal). We do not store full card details on our servers.
• Account Information: If you create an account, we store your login credentials (encrypted), order history for Bike Seatposts, Chainrings, or Bottom Brackets, and preferences.
• Communication Data: Correspondence with our customer care team via email.

Information Collected Automatically:

• Device & Browsing Information: IP address, browser type, device type, operating system, and referring URLs.
• Usage Data: Pages viewed, time spent on site, products browsed (such as Bicycle Helmets or Bike Lights), and checkout behavior.

2. How We Use Your Information

We use your data with the same precision we apply to selecting our components:

• Order Fulfillment: To process, ship, and deliver your orders worldwide from our Miami hub, and to manage returns or warranties.
• Customer Service: To respond to your inquiries, provide support, and communicate about your orders.
• Website Improvement: To optimize our site performance, personalize your experience, and develop new features.
• Security & Fraud Prevention: To protect our store and customers from fraudulent transactions, just as a Bike Lock secures your bicycle.
• Marketing (with consent): To send you relevant information about new products, promotions, or maintenance tips. You can opt out at any time.

3. Data Sharing & Disclosure

We treat your data like a rare Bike Cassette—with care and respect. We do not sell your personal information. We share data only in these specific circumstances:

Service Providers:

• Payment Processors: Such as PayPal and card networks, to complete transactions.
• Shipping Partners: To deliver your Bike Bags & Racks or Bike Batteries worldwide.
• IT & Analytics Providers: To maintain our website and understand how riders interact with our store.

Legal Compliance:

We may disclose information if required by law, to protect our rights, or to prevent fraud—ensuring the integrity of our cycling community.

Business Transfers:

In the event of a merger or sale, customer information may be transferred as a business asset, with continued protection under this policy.

4. Data Storage & Security

We employ industry-standard security measures, mirroring the reliability of our payment system:

• SSL Encryption: All data transmissions are encrypted, just as our checkout is 100% secure.
• Secure Storage: Your data is stored on protected servers with limited access.
• Payment Data: Full card details are never stored on our systems—they are handled directly by our PCI-DSS compliant partners.
• International Transfers: As we ship globally, data may be processed outside your country, but always with adequate safeguards.

5. Your Rights & Choices

You have control over your personal data, similar to how you customize your bike’s components:

• Access & Correction: You can review and update your account information at any time.
• Data Portability: Request a copy of your personal data in a structured format.
• Deletion: Request deletion of your data, subject to legal obligations.
• Marketing Preferences: Opt out of promotional emails via the unsubscribe link in any email.
• Account Settings: Manage your preferences for a personalized experience, whether you’re a Component Connoisseur or a Self-Sufficient Mechanic.

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Like the precise measurements needed for Bike Bolts and Bottom Brackets, we use cookies to ensure our website functions optimally:

Types of Cookies We Use:

• Essential Cookies: Required for basic functions like adding items to your cart or secure login.
• Performance Cookies: Help us understand how riders navigate our site, allowing us to improve the experience.
• Functional Cookies: Remember your preferences (like currency or region) for future visits.
• Advertising Cookies: Used to show relevant ads for products like Bike Helmets or Bike Pumps on other sites (with your consent).

You can manage cookie preferences through your browser settings. Note that disabling some cookies may affect site functionality.

7. International Operations

We ship from Miami to a global community of riders. While we currently cannot ship to some remote regions and parts of Asia, our data practices are designed to comply with applicable international privacy laws, including GDPR for European customers.

8. Children’s Privacy

Our products, including Bicycle Helmets and safety gear, may appeal to riders of all ages, but our website is not intended for children under 16. We do not knowingly collect data from children.

9. Policy Updates

We may update this policy periodically, just as we update our inventory with new Bike Computers & GPS or Bike Decals. Changes will be posted here with an updated “Last Revised” date. Continued use of our site constitutes acceptance of the updated policy.