Welcome to the Dolan Bike Store FAQ. Crafted for Component Connoisseurs, Performance-Oriented Riders, and Self-Sufficient Mechanics, this guide is designed to provide clear, precise answers—just like the components we deliver. Below, you’ll find information on shipping, products, returns, and more.

🚚 Shipping & Delivery

What are my delivery options and how long will shipping take?

We offer two global shipping methods, designed for reliability:

🚀 Standard Shipping ($12.95 flat rate):
Processed in 1-2 business days, then shipped via DHL or FedEx.
Delivery: 10-15 days after dispatch.
Ideal for Bike Tools Brake Calipers Urgent Upgrades

📦 Free Shipping (on orders over $50):
Processed in 1-2 business days, then shipped via EMS.
Delivery: 15-25 days after dispatch.
Ideal for Bike Bolts Bike Bags Planned Builds Value Orders

Note: All times start after the 1-2 day order processing period. You will receive a tracking number once your order is dispatched.

Do you ship to my country?

We proudly ship worldwide* from our Miami hub, connecting cyclists across the globe with precision components like Shimano Ultegra, Bike Cassettes, and premium Bike Lights.

*Currently, we are unable to ship to some remote regions and parts of Asia. If you are unsure about your location, please contact our customer care team for confirmation before ordering.

How can I track my order?

Once your order (be it Bike Seatposts, Chainrings, or a new Bicycle Helmet) is dispatched from our warehouse, you will receive an email containing your tracking number and a link to follow your gear’s journey right to your doorstep.

🔧 Products & Components

What kind of products do you specialize in?

Dolan Bike Store is curated by riders, for riders. We focus on precision components and reliable performance gear. Our menu includes everything from essential Bike Tools & Maintenance items and specific parts like Bottom Brackets and Bike Headsets, to performance and safety gear such as MET Helmets, Bike Lights, and Bike Computers & GPS. Whether you’re building a dream bike or maintaining your current steed, we supply the quality parts you need.

Are the components you sell compatible with my bike?

We provide detailed specifications and compatibility information on each product page. For technical questions regarding specific components like Bike Dropouts, Chainrings, or Brake Calipers, we recommend consulting the product details or reaching out to our cyclist-staffed customer care team at [email protected]. We’re here to help ensure you get the right part for your build.

💳 Payments & Accounts

What payment methods do you accept?

We offer secure and streamlined checkout accepting: Visa MasterCard JCB PayPal

Your transaction security is our priority, allowing you to focus on your next ride.

Do I need to create an account to place an order?

While you can check out as a guest, creating an account allows you to track your order history, manage returns more easily, and enjoy a faster checkout experience on future orders for your Bike Batteries or Bike Wear.

↩️ Returns & Refunds

What is your return policy?

We stand behind the quality of every Bike Pump, Bike Headset, and item we ship. If any component does not meet your exacting standards, our hassle-free return policy covers you:

  • Timeframe: You can initiate a return within 15 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • Process: Please contact our customer care team to initiate a return and receive instructions. We are committed to your satisfaction and will guide you through the process.
How long does a refund take?

Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

Still Have Questions?

Our customer care team is comprised of passionate cyclists who understand your needs. We’re here to bridge the gap between your ambition and the equipment that makes it possible.

Email us at: [email protected]

Dolan Bike Store
366 Ridenour Street, Miami, US 33131
Delivering Precision, Comfort, and Style for Every Journey.

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